Using High-Speed Communications To Improve Paradise

Due to an outdated communications infrastructure and inefficient public and guestroom WiFi access, the Grand Hyatt Kauai’s guest satisfaction ratings were dropping.

Although one of Hyatt’s showcase resort properties, the Grand Hyatt Kauai Resort & Spa was struggling with low guest satisfaction scores in its high-speed Internet service. The property’s outdated frame relay and microwave system was constantly going down during heavy rainstorms, requiring numerous resources— including helicopter service—and up to two weeks to fix problems. In addition, WiFi service in guest rooms was slow, inconsistent and unreliable, especially during high- occupancy periods like the holiday season…